At Raj Light Point, we strive to ensure that every customer is satisfied with their purchase. If you are not entirely happy with your order, we’re here to help.

1. Returns Eligibility

You can request a return under the following conditions:

  • Product received in damaged, defective, or non-functional condition.

  • Product received is different from what was ordered.

  • Product has missing parts/accessories.

Non-returnable items:

  • Used or installed lighting products

  • Custom-made lights

  • Clearance / Sale items

  • Products without original packaging

2. Return Window

  • Returns must be initiated within 7 days of delivery.

3. Condition for Return

Please ensure:

  • Product is unused and in its original condition

  • All accessories, manuals, and packaging are intact

  • Proof of purchase (invoice/order ID) is available

4. Refund Process

After we receive and inspect the item:

  • Refund will be issued to your original payment method

  • Refund processing time: 5–7 business days

In case the return is rejected (due to usage, damage, or missing items), the product will be sent back to you.

5. Replacement Policy

If stock is available, we can send a replacement instead of a refund.

6. Cancellation Policy

  • Orders can be cancelled before dispatch.

  • Once shipped, cancellation is not possible; only return policies apply.

7. Contact Us

For return or refund requests, please contact:
📩 support@rajlightpoint.com